A Note from Elite's: How We’re Handling COVID-19
At Elite, our top priority is the safety of the customers and partners using our platform. The services that are available through Elite are considered essential and as such, we are operational in all of our usual service areas. That said, we know things are going to look a bit different than they used to with regard to the services that Elite provides. In order to continue to provide you with the exceptional Elite service you’ve come to expect, we have implemented the Elite Safety Standard which highlights all of the steps we are taking to make every booking as safe as possible for our community.
Providing compensation to any partners placed under mandatory quarantine or diagnosed with COVID-19.
Distributing Personal Protective Equipment (PPE), masks and gloves, to partners.
Donating PPE to local hospitals for front line workers.
Providing guidance to partners regarding safety precautions, such as recommending they:
Bring and use PPE at bookings.
Stay home and rest if they feel sick.
Waiving cancellation fees for any Customers and Partners who have been diagnosed with COVID-19.
feel sick on the day of a scheduled booking.
are in a mandatory quarantine or are self-quarantining.
do not feel safe having a booking simply call our 24/7 customer service.
If you would like to skip or reschedule a booking please use the form below to let us know and we’d be happy to assist you however we can.
We recommend that you also review the CDC's guidelines for reducing the spread of COVID-19. These include:
Washing hands frequently and vigorously for 20 seconds to prevent the spread of germs.
Avoiding touching of the eyes, nose and mouth.
Cleaning and disinfecting frequently touched objects and surfaces using a regular household cleaning spray or wipe.
Cover your nose and mouth with a mask or cloth face-covering when in a public place and unable to maintain social distance
On the day of your booking, we recommend you:
Stay in a area separate from the one your partner is providing service. This will enable thepartner to provide service thoroughly and without interruption, and allow you to maintain the 6-foot person- to- person distance currently recommended by the CDC
Cancel or reschedule bookings if you feel sick or are concerned about the wellbeing of those living in your home or your partners.
We’ve also provided the above guidance to all active Elite partners.
As always, we’re here for you, your home, office and the partners who use our platform. Please feel free contact our 24/7 customer service if you have any additional questions or concerns. Stay safe and thank you for being a valued member of the Elite community.